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Hi Catherine
I am not a big fan of how sage is behaving at the moment , so stand your ground . There software is good especially when you use all the business modules. I am closely watching all the suggestions on accounting web and reading discussion groups re various software and whilst other softwares are good ,none of them are providing me with every module I would use for my practice.
I would not agree to anything , and make sure you speak to your allocated accounts manager and not a sales person. I would also mention if you ring them again they and they are aware of complaints about the price increase Accounting Web have covered it on the Sage Discusssion Group and Any Answers and they have had numerous complaints. plenty of discussion groups on the have mention it
I will stick up for them on one thing though, when you ring up to use their cover they are excellent. At at that price . I ask them everything and make sure I get my covers worth. I have stood my ground with BT on the internet charges got them down. I left them for 02 for £2 a month for my internet. To be honest you do not really need cover for accounts software it is more the payroll, once you have the licence for your client manager it is yours.
I do as I do lot of project training and different things come up. Yes bookkeeping has not changed but I not a fan on working on softwares that are to much out of date, there have been a lot of improvements from the 2009 version to the 2011 version, the same as there has been in excel.
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